Curse

Captain Scrat · Dec 11, 2009, 07:45 PM // 19:45

Greetings everyone!

Right off the bat, I am not here to ask to get my items back or to whine about the fact that my account got hacked!

I am here simply to get justice for what happened to me and to all others out there.

Now let me explain my situation to make it relevant to the thread.

Yesterday I got hacked while I was in-game. I got logged off and was only able to get into my account after 40mins on the phone with NCSoft Support team, which by the way did a great job so koodos to them! I've lost around 700k-800k of valuables. I've contacted the GW Game Support team and they said that items cannot be replaced, which I respect.

I was using a password given by ANet and the hacking happened on their system because I have checked my security logs and there were no inbound connections or trafficking on my systems after the hacking. Plus I have a firewall and a router, so its kinda hard to get into my systems. So I feel like it is ANet's security failure that allowed my account to be hacked!

Yet I think that there are something that could be done and its called a rollback. Every game has a server with a database and every database can be rolledback. So if you have screenshots proof and in-game mates proof of your items, a rollback could be of interest to the player, but thats not the point.

I am here to make a petition about the security failure of ANet. I do not know what kind of security they have at the moment, but I know it is not enough. Everyone out there is like a little turtle going to the big sea for a big adventure and the hackers are the birds that can come ANYTIME and just pick you up and take away everything you have!

Everyone is vulnerable at this point, so this petition does not only concern hacked players already, it concerns everyone!

So I am petitioning to ANet to either create a better security system which either implements better passwords and the protection of them, storage passwords, unknown IP connection protection, password change requests better protected or something in between those lines.

OR

Create a guideline for people who have been hacked for item recovery if one have enough proof for it. (which I doubt will happen sadly...)

I urge everyone to sign this petition before the worst happens to you like it happened to me, like I said, we are ALL vulnerable at this point of time! Because when it does happen , and it might... I dont think one will have the greatest envy to continue striving for the sea of greatness knowing that at anytime you can get hacked again and loose all your possessions you have been working for months and years! Additionally ANet may just loose valuable customers because of that...

Again it can happen to anyone!

/Signed by [ING] Captain Scrat

- Captain Scrat

P.S.: Please do not come here and start flaming or saying "haha it suxed that it happened to you" or "well maybe you deserved it" or "maybe you should stop watching pron and getting your stuff hacked cz of this"...

This is a serious matter that I hope will go far in either GW or GW2 security implementations.

Kattar · Dec 11, 2009, 07:50 PM // 19:50

From this thread a little further down on this page:

Quote:

Originally Posted by JR

This petition suffers from a rather fundamental bias: Nobody is going to vote against better account security. As well written as the OP was, it has no constructive value.

A much more interesting and useful thread would be 'How could ArenaNet improve account security. What measures would be most ideal? Lucky for us, a thread like that has already gone up over on GWO. With Bellissima's permission, I've copied it over here.

For the sake of keeping the discussion in one place, I'll close this thread. If you want to vent your frustration about the current state of account security, I suggest you use Gaile's talk page.

Please use the thread linked in the response. Thanks.